Staff Platform Manager owning Airbnb's end-to-end dispute lifecycle and chargeback strategy

Airbnb is hiring a Staff Platform Manager within Payments Risk and Compliance to own the full post-transaction dispute lifecycle — from chargeback representment through pre-arbitration and proactive dispute prevention — with a mandate to cut losses while protecting trust. This interview tests payments-risk product strategy depth, cross-functional platform leadership, and the ability to set vision for a foundational, scaling system.

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What this interview tests

End-to-end dispute lifecycle strategy: chargebacks, representment, pre-arbitration
Proactive dispute prevention and on-trip signal detection
Payments risk decisioning models by processor/reason code/vertical
Scaling disputes infrastructure across new payment methods and geographies
Cross-functional platform leadership (Engineering, Data Science, Ops, Trust)
Applying Gen AI to a payments-risk product for measurable business value