Airbnb
Mid
Software Engineer, Community Support Engineering (Reliability, China) — Airbnb
Airbnb is hiring a Software Engineer for a new reliability-focused pod within Community Support Engineering (CS Eng) in China, building org-wide reliability mechanisms — monitoring, alerting, and tooling — that let engineering teams operate customer-support systems at scale. The role explicitly aims to shift incident management from reactive/manual to proactive and AI-driven, working closely with the CS TechOps team. Requires 3+ years of backend experience, strong cross-team collaboration, and fluency in both English and Mandarin.
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What this interview tests
- Service reliability tooling (monitoring/alerting)
- Reactive-to-proactive incident management with AI/automation
- Large-scale backend systems
- Cross-team reliability influence (org-wide mandate)
- Full development lifecycle (design through launch)
- Bilingual (English/Mandarin) stakeholder communication
Common question themes
Design a monitoring and alerting system for a customer-support platform used by many engineering teams
Describe moving an incident-management process from manual/reactive to automated/proactive
How would you use AI to improve incident triage or response
A time you drove a reliability improvement across a team you didn't own
Trade-offs between short-term operational fixes and long-term technical quality
Instrumenting a service for reliability from scratch — what do you measure first