Build AI-powered voice channel features for AWS Amazon Connect's cloud contact center

A Software Development Engineer role on AWS Amazon Connect, focused on delivering AI-based solutions for the Voice channel, working across Amazon Lex, Polly, Lambda, S3, and Kinesis. You'll lead end-to-end development from requirements through implementation, partnering with senior technical leaders and Applied Scientists. Requires 3+ years of professional software development plus 2+ years of design/architecture experience on large-scale, multi-tiered, or distributed systems.

Practice this interview

Free · a live voice mock calibrated to this exact role

Start the mock interview

Likely format

Standard Amazon SDE loop: recruiter screen, 1-2 technical phone screens (coding + LP behavioral), then onsite/virtual onsite loop of 4-5 rounds mixing coding, system design, and Leadership Principles interviews.

What this interview tests

Large-scale, multi-tiered/distributed system design
Integrating AI/voice services (Lex/Polly-style) into applications
Object-oriented design and coding fundamentals
End-to-end feature ownership from requirements to delivery
Collaboration with Applied Scientists on AI-driven features

Common question themes

Design a scalable component of a cloud contact center voice feature

Coding: object-oriented design in Java/C++/C#

Tell me about integrating a speech/NLU AI service into a production system

Describe owning a project end-to-end from ambiguous requirements

Amazon Leadership Principles behavioral (Ownership, Bias for Action, Customer Obsession)

How candidates describe it

Real SDE Amazon Connect (AWS) - AI Voice Apps interview stories — retold from candidates' public write-ups, with sources.

Amazon · SDE I (New Grad, MS CS)Offer

Amazon SDE 1 new grad loop: three online assessments, three interviews, offer in five days

A master's new grad went through Amazon's full three-part online assessment and three 45-minute virtual interviews. Every round opened with Leadership Principles questions before the coding began, and the offer landed within five business days.

Interviewed October 2019 · Seattle, WA, US

Amazon · SDE I (New Grad)Offer

Amazon SDE 1 new grad interview: one OA, four back-to-back onsite rounds, offer

A fresher found the posting through a LinkedIn connection, cleared the OA within a week of applying, and faced a six-hour virtual onsite: four one-hour rounds where every behavioral answer drew three to four follow-up questions.

Interviewed January 2021 · Seattle, WA, US

Amazon · SDE INo offer

Amazon SDE I Interview Experience: Global Selling Team, 2022

A LinkedIn referral bypassed Amazon's usual online assessment for this SDE I candidate, who then worked through a telephonic DSA screen and two technical rounds pairing coding problems with Amazon Leadership Principles questions before receiving no further response.

Interviewed March 2022 · Not specified

View the original posting

All Amazon interviews