Ship the AI agents and tools that run Ramp's customer experience motion

Ramp is hiring a hands-on PM/builder to own how AI transforms both customer-facing agentic products and internal CX operator tooling, reporting to the Head of Operations and AI. This is an execution role — prototyping and shipping AI agents, defining eval frameworks, and partnering with engineering on AI data reliability — not a strategy-deck role. Expect the interview to test real AI-building fluency (coding harnesses, LLM concepts), operational empathy across CX/sales/finance/risk, and a bias toward shipping over planning.

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What this interview tests

Hands-on AI agent/product building (not roadmap-only PM work)
Working knowledge of LLM concepts (prompting, fine-tuning, embeddings, retrieval, evals)
Fluency with AI coding harnesses (Cursor, Claude Code, Codex) for prototyping
Designing eval frameworks, QA checks, and dashboards for AI agent performance
Defining the human-operator/AI-agent division of labor in a CX motion
Operational empathy across CX, sales, finance, and risk teams