Stand up and lead a new team owning observability across GitLab's billing and provisioning systems

GitLab is hiring an Engineering Manager to build and lead a team responsible for observability, reliability, and secure integrations across its Monetization/Fulfillment area — spanning CustomersDot, Salesforce, and Zuora. In your first year you'll hire the team, stand up incident response and operating rhythms, and drive billing-anomaly detection and integration strategy for revenue-critical systems. This interview weighs people-management fundamentals (hiring, 0-to-1 team building) as heavily as technical judgment on observability architecture and financially sensitive systems.

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Hiring and building a team from scratch, establishing team norms
Observability architecture across multiple integrated systems (CustomersDot/Salesforce/Zuora-style)
Incident management: SLIs, runbooks, rollout safeguards for revenue-critical systems
Cross-functional partnership with Finance, Sales/GTM, and Product on billing/provisioning
Written, async-first communication in a remote, handbook-driven culture